FREQUENTLY ASKED QUESTIONS
How long will my application take?
Receipt of your application will be acknowledged with 7days and in due course you will be invited to meet to discuss your requirements. How long you will have to wait will depend on availability and the type of property and area that you require.
Am I allowed visitors?
Shared scheme - there are rules about visitors in the shared scheme to ensure everyone's health and safety. You are responsible for your visitors. Two visitors are allowed per tenant. Visitors are asked to leave the premises by 11pm. One visitor per tenant may stay overnight providing this has been agreed with the support worker 24 hours in advance (up to a maximum of 3 nights per week)
Move On and Young Parents Schemes - there are no restriction in these schemes but tenants are responsible for the behavior of their visitors Tenants must ensure their visitors are not disturbing neighbours.
Am I allowed to decorate?
Tenants may decorate their own rooms/property providing this is discussed with their Support Worker first. New Roots may also agree to pay the cost of materials if the decoration is considered poor.
Am I allowed to keep a pet?
Pets are not allowed in the shared houses.
Pets may be kept in the move on and young parent schemes but written authorization must be given by New Roots first. Only in exceptional circumstances will dogs be allowed and this decision must be made by the Management Committee.
Do I have to maintain contact with my support worker?
Yes, it is supported accommodation, which means support comes as part of the package.
Can my partner move in?
It may be possible for partners to move in with the tenant in the Move On and Young Parent schemes but partners will not have any claim to the tenancy. As with visitors the tenant is responsible for the conduct of their partner. This will affect any claim made for benefits.
How long can I stay?
The length of stay is dependent upon individual need, but it is usually around 18 month to 2 years. Of course you may choose to leave at any time.
Do I have to be in by a certain time?
No, but you will have neighbours to consider when you and your visitors come and go from the premises. In the shared houses you will also have your housemates to consider. Neighbour complaints are taken very seriously and may affect your tenancy.
What if I don't like where I am offered?
Tell us and we will do our best to move you when a more suitable vacancy arises. What we can't do is guarantee when a property in your preferred area will be available. Turning down an offer of accommodation will not prevent you being offered accommodation in the future.
Do I need to pay a bond?
New Roots does not require a bond but it is likely that you will be charged for any damage you cause to the property during your tenancy.
Will I have to pay if I loose my key or cause any damage?
There will be a charge made to you if a key is lost or locks need changing.
What furniture is provided?
The houses in the shared scheme are carpeted and fully furnished.
In Move On and Young Parents schemes carpets, beds, ovens, washers, and fridges are provided. Other items of furniture can be ordered from the Furniture Projects and there is usually no charge for these.
What if I don't get on with my Support Worker?
New Roots recognizes that sometimes you may not get on with your Support Worker. This can be discussed and
where it is necessary we can reallocate a Support Worker to ensure a positive working relationship.
Will you pass information to other agencies?
Not without your consent unless you or some other person may be at risk of harm. There may be occasions in the future when we are asked to give a reference to prospective local landlords regarding how you conducted your tenancy.
Who will have access to my file?
Only relevant staff at New Roots will have access to your file.
