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  • Do I need to pay a bond?
    No, New Roots do not require a bond.
  • Can my partner move in as well?
    It may be possible for partners to move in, but they will not have any claim to the tenancy or security of tenure. As with visitors the tenant is responsible for the conduct of their partner. This will also affect any claim made for benefits, as a joint claim will need to be submitted.
  • Am I allowed to keep a pet?
    Pets are not usually allowed in New Roots properties, although there are some special circumstances when they can be permitted.
  • Will I have to pay if I lose my key or cause any damage?
    Yes, there will be a charge made if a key is lost, locks need changing, or if you cause any damage to the property. Malicious damage may also place your tenancy or licence at risk.
  • What furniture is provided?
    Carpets, beds, an oven, washing machine, and fridge are provided. Other items of furniture can be ordered from local furniture projects, usually at no charge. When you move in, you will also receive our Welcome Pack, which includes bedding, cutlery, crockery, cooking utensils and a kettle and toaster.
  • Am I allowed to decorate my room or property?
    Residents may be able to decorate their own room or property, providing it is first discussed and agreed. We may also agree to pay the cost of materials if the decoration is considered poor.
  • Am I allowed visitors while living at New Roots?
    Visitors are allowed in all New Roots properties, although there are some restrictions on those in shared properties. There are also a small number of banned visitors who are not permitted to enter a New Roots property. Young people are responsible for the appropriate behaviour of their visitors and must ensure that neighbours are not disturbed.
  • Do I have to be in by a certain time?
    No, but you will have neighbours to consider when you and your visitors come and go from the premises. In shared buildings you will also have your housemates to consider.
  • How long can I stay?
    The length of support is dependent upon individual need, but generally between 6 months and 1 or 2 years. Of course, you may choose to leave at any time.
  • Do I have to maintain contact with New Roots staff?
    Yes. New Roots provides supported accommodation, which means support comes as part of the package! Failure to engage with support may place a tenancy or licence at risk. In some properties, if you plan to stay out overnight, you will be expected to provide and address and maintain contact with staff so we know you are safe.
  • Will you share my information with other agencies?
    Only with your consent, unless you or some other person may be at risk of harm. There may also be occasions when we are asked to give a reference to prospective landlords regarding how you conducted your tenancy.
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