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Complex Needs Practitioner

Bassetlaw, UK

Job Type

(rota between the hours of 7am and 9pm, with some weekend work)


£27,551 to £30,014 pro rata

Closing Date


10 January 2024


Our Team

New Roots has a team of fun, passionate and creative people from a variety of backgrounds and lived experience e.g. students, ex-military, Social Workers, Youth Workers, care and support workers as well as business support staff. Our volunteer service broadens the diversity of the team and the range of skills, knowledge and experience we can draw upon.

Being able to work together, having a positive and problem-solving approach and a willing to ‘go the extra’ mile are essential elements of our team – providing quality, innovative and responsive services that make a real difference, are what keeps us moving and developing together. This means creating an environment where we are constantly learning, challenging each other and what we do.

About the Role

Complex Needs Practitioners provide support across the service to young people with complex and intensive support needs; that might include a history of violence and aggression, offending behaviour, neurodiversity and mental health issues. 

You will use a trauma informed, strengths based approach, to work with young people, to coproduce and implement support plans, that enable young people, to address their needs, set goals for the future, build confidence, resilience and self esteem so that they can reach their potential.

You will promote young people's independence supporting them to progress through the levels of service - helping them develop relevant skills to sustain accommodation within the local community.

In addition you will take responsibility for day-to-day operational decisions, support team members and line manage allocated staff within the HUB team structure.

Key Responsibilities

  • Support service users identified with significant, intensive and complex needs.

  • Build positive relationships with young people to enhance successful engagement.

  • Develop and review, in negotiation with young people and other professionals, co-

    ordinated packages of support that meet their needs.

  • Provide information, support, signposting and advocacy.

  • Maintain up-to-date specialist knowledge around current issues, legislation

    and best practice for supporting young people with high and intensive needs.

  • Develop tools and resources for working with young people to manage and/or

    change behaviour.

  • Deliver and embed support using therapeutic and psychologically informed approaches.

  • Plan and review support plans.

  • Complete and update dynamic risk assessments.

  • Support referrals to transition from residential or secure facilities into spot purchase/DPS services and further progress into SAP provision.

  • To proactively work with the Management team to develop and deliver alternative ways of supporting a young person where more regular means of support has failed or is likely to fail.

  • Supervise and offer support to staff through line management processes. · Engage regularly in group reflective practice.

No matter what their role, New Roots expects all staff to be able to:

  • Develop an in-depth understanding of the issues faced by children and young people affected by trauma, vulnerability and homelessness.

  • Work in a challenging and fast paced environment.

  • Demonstrate a positive, problem-solving, and a 'can do' approach.

  • Work flexibly and responsively to meet the needs of children, young people and families.

  • Work independently and as part of a team, contributing constructively to discussion, organisational learning and development.

  • Be professional at all times and representative of New Roots' values and mission.

  • Be resilient to cope with the effects of difficult, intense and distressing lived experiences of young people – seeking and providing support as necessary.

How to Apply

Thank you for your interest in New Roots and for taking the time to consider applying to work with us.

Please ensure you have fully downloaded the application pack. This should include:

Please complete the Application Form and return it by clicking 'Apply Now' or email it to by the closing date. Late applications may not be considered

If you have not heard from us within 2 weeks, then on this occasion your application has not been successful. Due to limited resources, we will only be providing feedback to candidates that have reached the interview stage of the recruitment process.

If you have any question, please do not hesitate in getting in touch, you can reach us through email: or by calling the office on 01909 501732.

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